Privacy Policy
Last updated: October 3, 2026
This Privacy Policy explains how Brothers Cooling & Heating Services ("we," "us") collects, uses and protects information when you visit brothersservicescoolingheating.link, call us, or submit a request form. By using this website or contacting us, you agree to the practices described here.
Information we collect
- Information you give us. Your name, phone number, email address, service address, and the details you share about your HVAC issue when you call or submit a form.
- Call information. If you call us, we may use call-tracking and recording to route, answer and improve service, and to record that a call occurred.
- Automatic information. Standard web data such as your IP address, browser type, pages viewed, and referring site, collected through cookies and similar technologies, including analytics and advertising tools.
How we use your information
- To respond to your request, dispatch a licensed HVAC contractor, and provide service.
- To contact you by phone, text or email about your request, with your consent.
- To measure website and advertising performance (for example, recording a call click or a form submission as a conversion).
- To improve our website, services and customer experience.
- To comply with the law and protect our rights.
Who performs the work and how your information is shared
Brothers Cooling & Heating Services connects you with independent licensed HVAC contractors who perform the work. To arrange service, we may share the details you provide with the independent licensed HVAC contractor assigned to your job. We may also share information with service providers who support our website, analytics, advertising and communications. We do not sell your personal information. We may disclose information when required by law.
Cookies and tracking
We use cookies and similar technologies for site functionality, analytics and advertising. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.
Your choices
- You can opt out of calls, texts or emails at any time by telling us or replying STOP to texts.
- You can request access to, correction of, or deletion of your personal information by calling us.
- You can control cookies and ad personalization through your browser and device settings.
Data security and retention
We take reasonable measures to protect the information we collect, but no method of transmission or storage is completely secure. We keep information for as long as needed to provide service and meet legal obligations.
Children's privacy
This website is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent version.
Contact us
Questions about this policy or your information? Call Brothers Cooling & Heating Services at (321) 478-0693.